Return Policy

This policy applies to paid planning services offered by Prozelonghshreli.

Eligibility

Requests for cancellation or return review can be submitted within 14 days of purchase where service delivery has not been materially completed.

Review process

Each request is reviewed against service usage records, agreed milestones, and applicable consumer requirements, including rights under the Australian Consumer Law where relevant.

Response timeline

We aim to provide a written outcome within 10 business days from the date all required details are received.

Refund method

Approved returns are issued using the original payment method where available, subject to provider processing times.

Data retention and security

Case records linked to return requests are retained for up to 24 months for legal and accounting obligations, with controlled-access safeguards in place.

What is not covered

Requests may be declined where substantial service delivery has already occurred or where exclusions were clearly disclosed before purchase.

Contact information

Prozelonghshreli, 2 Capital Pl, Rouse Hill NSW 2155, Australia | +61286135130 | request@prozelonghshreli.world